Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Air on Broadbeach.
TARIFF PRICES:
Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit.
HOW TO BOOK:
A reservations can be made by telephoning +61 7 55553000 or by email at info@airbroadbeach.com.au.
All bookings must be secured by payment of a deposit at the time of booking, or within ten (10) days of the booking being made. For all bookings other than PEAK season, full payment is required on arrival. In the event of check-in after office hours, payment in full should be made the following morning.
Final payment for all PEAK season bookings is to be made by the 1st December.
We accept payment via Visa, Mastercard & American Express. Diners is not accepted.
AIR ON BROADBEACH – CHECK-IN & CHECK-OUT TIMES:
Check-in time: From 2.00 pm
Check out time: Prior to10.00 am
Late check out: An extra night’s rate will apply (subject to availability)
All apartments at Air on Broadbeach are NON SMOKING within the apartment. If not adhered to there will be an extra cleaning and deodorizing charge.
MAXIMUM OCCUPANCY is as follows:
1 Bedroom: 2 persons
2 Bedroom: 4 persons
3 Bedroom: 6 persons
4 Bedroom: 8 persons
Cots are available for hire and are accepted in addition to the maximum number of persons above.
IDENTIFICATION:
A current driver’s licence, passport or other form of photo identification (ID) will be requested prior to check in to identify guest. All credit card usage is to be accompanied by ID. If you do not wish to use a credit card, you must arrange an alternative payment process, ensuring that any EFT money transfer or cheque is received by us five (5) working days prior to arrival and that you have adequate cash on arrival to cover the security bond/deposit of $1000.
SECURITY BOND:
A credit card will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):
- Telephone charges
- Any breakages or damage incurred during your stay
- Any excessive cleaning charges, above the normal level of cleaning due to the apartment being left in an unacceptable state.
- Any recreational charge eg. Tours
- Additional servicing charges.
In the event that the guest cannot provide a credit card as a guarantee, a cash security deposit of $1000 will be required along with photo identification. This security deposit will be refunded on departure once the apartment has been inspected by Staff.
SERVICES PROVIDED:
Housekeeping & linen service will only be provided to guests staying nine (9) nights or more at which a mid stay service clean will be provided. If extra servicing is required additional charges will apply.
RUBBISH REMOVAL:
A “recycle” and “general rubbish” chute is located on each level.
CANCELLATION POLICY:
If a booking is cancelled 30 days prior to arrival we will refund the full deposit (less a $50.00 handling fee). If 30 days notice is not given, a deposit will be refunded only if the apartment is re-let. Please note that in accordance with our tariff sheet, rates are subject to change without notice. No-shows: full tariff is charged. Guests who reduce length of stay once in-house will not receive a refund on nights booked and paid for unless the accommodation is re-let.
DESCRIPTIONS, PHOTOGRAPHS & MAPS:
Descriptions given are based on information available at the time of publishing and may vary or change at any time.
All apartments at Air on Broadbeach are privately owned, therefore through designated owner usage we are unable to guarantee a specific unit to a guest. We will however consider all reasonable requests and endeavour to satisfy your wishes.
Please note all of our apartments are of the same standard and all have ocean views, although all from different aspects.
TRAVEL INSURANCE:
We recommend that at the time of booking you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent or online.
UNACCOMPANIED MINORS:
A child/children who is/are travelling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Air on Broadbeach.
LIMIT OF LIABILITY:
We do our best to ensure your booking arrangements are satisfactory however, Air on Broadbeach does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses, or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to, or failure of, machinery or equipment, maintenance requirements or industrial action.
SPECIAL CONDITIONS:
If in the event that Air on Broadbeach cannot provide the apartment accommodation as requested we will find alternative accommodation in another apartment type at the property.
In the event that a guest fails to pay immediately upon demand, any amount owing to Air on Broadbeach pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc., set out above), Air reserves the right to deny access to the guest and ask that they vacate the premises.
In the event that a guest or their visitor has caused damage to the property or disturbance to other guests/occupants of the property, Air on Broadbeach reserves the right to ask the guest or visitor to leave and to forfeit any monies paid and will require the guest to pay for any damage caused.
If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Air on Broadbeach staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
Air on Broadbeach does not accept excessive noise on the premises and does not permit parties. Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests. This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort. |
